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THE HOTEL
HOW TO REACH US
THE ROOMS

THE MEETING ROOM

FACILITIES

THE RATES
THE SPECIAL OFFERS
OUR PACKAGES
PHOTO GALLERY
THE EVENTS
THE TERRITORY
PRIVACY
SITE MAP
GUESTS REVIEWS
OUR BROCHURES
FAQ

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Meteo
Turismo Torino Card
Ristoranti della Tradizione Canavesana
Paniere dei Prodotti Tipici
Strade Reali dei Vini Torinesi

 

Faq
 
YOUR FREQUENTLY ASKED QUESTION:

RESERVATION

Why book directly with you?
For many reasons:
- we are always able to guarantee the best price
- you will not be charged any booking fees or commissions to travel agents
- we can personalize your reservation
- we can answer immediately all your questions

Why is my credit card needed to make a reservation?
Your credit card is only used as a form of guarantee. The payment will be
done at your departure.

CHECK IN E CHECK OUT TIME

What is check-in time?

Check in time is at 12.00 am; the reception is open 24 hours a day:
we are at your disposal for early check-in.

What is check-out time?
Check out time is at 11.00 am;

Do you need our documents for check-in?
Yes, please. We do require ID document to each person who sleep here,
children of any age included.

CANCELLATION AND CHANGES OF THE RESERVATION

What are your cancellation policies?
Hotel's cancellation policy allows cancellations without any penalty within
12.00 am of arrival day. A penalty will be charged by the Hotel after this
deadline or in case of no show.

PAYMENT, PRICES AND REDUCTIONS

How can I pay my room?
You can pay by:
- credit card (Diners not accepted) or bancomat
- cash until (2.999.99 euros)

Can I pay for another guest's room (a friend, family member or co-worker, etc.)?
Yes, you can. You can pay for him before his arrival, during hisl stay or on check-out.

When I can pay my room?
Reception is at your disposal 24 hours a day: you can pay on arrival,
during your stay or on check-out.

Are the hotel rates per person or per room per night?
The rate are per room per night, unless otherwise specified.

Are the taxes included?
Yes, taxes are included.

How much the city tax at Caluso?
We are pleased to inform you that in Caluso is not yet in force local tax.

The Breakfast is included?
The breakfast is free of charge for our guests.

Are there reductions for children?
Yes! Children are special guests at Hotel Erbaluce: in the same room with
parents, there is no cost for the first child under 11 of age.
From the second there is a supplement of 10.00 euros.

ROOMS

Is it possible to add an extra bed?
Yes, sure!
We will charge a 25% supplement per extra bed.
Please, read the information about reduction in case of children.

Are pets welcome?
Yes, animals are our friends! Medium sized animal are welcome.

Are there any disable friendly room?
Yes, sure! We have two single rooms. Please call us if you need double
rooms. You can reach these rooms by lift.
In addition, there are no steps to enter the hotel and there is a park for
disable near the entrance.

Are there no-smoking room?
Yes! You can book no-smoking rooms.

Are there interconnecting rooms?
No, we are very sorry.

MISCELLANEOUS

Do you have a garage?

No, we are sorry, but we have a very big park for turism bus.
In addition, there are numerous species of trees that make great shade
trees in summer!

Is there wifi available at the hotel? How much is do you charge for it?
Yes, sure. We offer complimentary Wi-Fi Internet access in all guest rooms
and public spaces.

Is there the restaurant service? Which is your specialty?
Yes, we have the restaurant in the hotel. We are know for Piedmontese
and local cuisine.

Can a minor stay in a hotel alone with parent consent?
No, I'm sorry. Minor can sleep togheter a parents.

What about Privacy?
D.Lgs. n. 196 of the 30 june 2003
The information we request when making your reservation, is requested
in order to offer you a professional service. We will only disclose your
personal information to third parties for the purposes of completing
your booking through us, in order to provide you with the information or
services you have requested, or with your explicit consent.

  HOTEL ERBALUCE*** Via Nuova Circonvallazione, 1 - 10014 Caluso (TO)
Tel. +39 011-9891503 - +39 011-9160818 - Fax +39 011-9891613
Registered office: Ij Tramè Snc dei F.lli Baro Diego Valter & C.
Via Visetti 46 - 10017 Montanaro (TO) - P. Iva / C. Fisc. 07242440019